It is impossible for the reasonable person to comprehend just how idiotic Coral are. After a further perhaps ten emails last night I received what appears below. For some reason Coral cannot press the payment to me button. This idiocy is proof of the degeneration of common sense and courtesy. I stand by my view that anybody who is informed in advance of Coral’s conduct but who deals with Coral is insane. For instance the Margie who “signs off” this email is described as a Second Line Escalation Executive. Or, in your and my language, a first rate bloody fool.
“Dear Simon,
Thank you for contacting Coral Customer Support earlier today regarding your withdrawal.
I would like to start by sincerely apologising for the inconvenience caused to you.
We understand how important it is for you to process a withdrawal. After raising your concern with our Payments Team, they confirm that your bank details have been registered to your account. Since you account is active, you may request the withdrawal from your end via bank transfer.
Thank you for your understanding and cooperation.
I hope I was able to resolve your query.
I wish you a lovely day ahead Simon. Stay safe.
Blah blah,
Margie,
Second Line Escalation Executive”
Incidentally I logged in and I cannot withdraw the money due to me since I must provide some verification as to who I am.